Blog
Archive
<October 2014>
SunMonTueWedThuFriSat
2829301234
567891011
12131415161718
19202122232425
2627282930311
2345678
Monthly
Go
Search
  |  

Service Manager 2012 Self Service Portal not working (blank)

Feb 14

Written by:
Tuesday, February 14, 2012 12:23:24 PM  RssIcon

My last two blog posts:

http://www.code4ward.net/main/Blog/tabid/70/EntryId/137/System-Center-2012-Service-Manager-RC-Installation-Experience.aspx

and

http://www.code4ward.net/main/Blog/tabid/70/EntryId/138/System-Center-2012-Service-Manager-RC-Self-Service-Portal-Installation.aspx

showed how I installed SCSM 2012 RC in my lab with a minimum set of hardware/software.

The last bit of the self-service-portal didn’t really work. The setup finished successfully but the portal didn’t work. The links were there but the content is missing. As it turns out the setup wasn’t correct and I’m experiencing SSL certificate issues (btw. the setup didn’t really complain).

After reading that Technet piece, I began to understand the issue. And here’s how I ‘ve resolved it:

1. Create a correct certificate

The first issue is, that the self-signed certificate I used in my lab installation wasn’t matching the computer name. I used the default certificate which came with the OS installation during the setup but it turns out that is a show stopper.

The certificate needs to be issued to the exact same name (FQDN) of the web server(s), which are running SharePoint and and the Web Content Server. Since I’m running both on the same server, I just need one correct certificate.

Unfortunately I have no CA at hand and I don’t want to install one. So let’s create a “correct” self-signed certificate using IIS manager.

Open the “Server Certificates” feature in the IIS manager:

image

Once opened, click on “Create Self-Signed Certificate” and enter the FQDN of the server:

image

2. Change Portal Application Setting

Go to the “Service Manager Portal” web site and double-click on “Application Settings”:

image

Edit the SMPortal_WebContentServer_URL setting and ensure you also have the FQDN of the content host (which must match the SSL issued to value):

image

3. Assign the new certificate to the web sites

Go to the “Service Manager Portal” web site, click on “Bindings…”, edit the https binding and select the newly created certificate:

image

Go to the “SCSMWebContentServer”web site, click on “Bindings…", edit the https binding and select the newly created certificate:

image

4. Verify/Change the Content Server web.config file

Ensure that the “ContentHostAbsoluteUri” setting in web.config file also uses the FQDN:

image

After those changes and an iisreset, the portal worked for me:

image

cheers,
Stefan
http://www.code4ward.net

Tags:
Categories:

33 comment(s) so far...


Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Been there, didn't find a solution - reinstalled without encryption :(

By Christian Wimmer on   Friday, May 11, 2012 4:25:13 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

It worked nicely. Thanks.

By Miguel Ângelo Saragoça Soares on   Monday, July 02, 2012 5:36:34 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Glad I could help. cheers!

By Stefan Koell on   Monday, July 02, 2012 7:52:55 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Great post - thanks alot. It was the default self-cert that was causing me issues :)

By SteveH on   Monday, July 16, 2012 10:37:36 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

hELLO I have a similar problem, do not show me the offer of service but with the user administrator to service manager does. With the other user does not show any category or service offering. Any idea that might be?
Service Manager 2012
No SSL

By washington andrade on   Wednesday, July 18, 2012 8:21:46 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

You may also check the language settings. I've seen issues where the portal didn't show stuff because the user had a different language configured in sharepoint.

By Stefan Koell on   Thursday, July 19, 2012 11:28:32 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

This is a great blog. It helped me fix my issues however I had to implement several other fixes as well. I have collated all possible issues and fixes for the web portal not working..

All credits to the folks mentioned in my blog:

schadda.blogspot.com/2012/08/how-to-fix-system-center-portal-if-it.html


please leave a comment if your issue is still not resolved

By sandeep chadda on   Friday, August 03, 2012 6:09:37 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

This fixed the issue. However, if you've followed these steps and still have a blank portal, also remember to add the certificate to the trusted store on the machine accessing the portal.

Of course, if you're going to do this in production, you would want to use a trusted CA for issuing the cert :)

By Vanessa on   Wednesday, August 22, 2012 8:58:43 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

This did not work for me. even with trusted CA

By ralph on   Monday, September 10, 2012 1:07:00 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Not sure why it's not working for you. Cannot think of anything else...

By Stefan Koell on   Monday, September 10, 2012 1:19:21 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

thanks just what I needed

By cw on   Thursday, September 13, 2012 8:32:06 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

I cannot save the web.config files. I keep getting access denied... any suggestion?
It looks like the file is locked. I stopped IIS but still cannot replace the original web.config file.

thnx
Simone

By Simone on   Monday, September 24, 2012 10:23:34 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Perfect! I was working on this for days before finding this article.
Thankyou

By anon on   Wednesday, October 10, 2012 2:43:10 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Thank you, your solution solved my problem!

Regards

Marcus

By Marcus on   Thursday, October 11, 2012 8:35:32 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Thank you, your solution solved my problem!

Regards

Marcus

By Marcus on   Friday, October 12, 2012 11:53:18 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Thanks you, solved my problem customer

By vandro on   Wednesday, November 07, 2012 9:39:23 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Thanks that was my issue

By Cyndy on   Tuesday, November 27, 2012 9:52:13 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Congratulations, Stefan.

By renato oliveira on   Thursday, December 13, 2012 7:57:27 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Thanks, this helped me fix my issue.....

By James on   Thursday, January 03, 2013 11:27:02 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Fixed the problem for me as well, great post

By mformarty on   Tuesday, March 05, 2013 3:19:38 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Hello all

I have a question, self-service portal is compatible with IE6.

By Jheyson on   Wednesday, April 03, 2013 7:38:04 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

It depends on the OS. SCSM SSP is SharePoint based and needs Silverlight. I suggest you google whether or not Silverlight is supported on your OS with IE6.

Regards,
Stefan

By Stefan Koell on   Wednesday, April 03, 2013 7:41:59 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

This worked for me aswell, thank you so much!

By Chris on   Wednesday, April 24, 2013 11:57:49 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Thank you very much. It worked for me. I'm running SM2012 SP1.

By Jesus on   Friday, May 03, 2013 2:52:19 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

You Rock, thanks

By David K on   Sunday, August 18, 2013 4:24:21 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Many thanks.
Ensuring that the SMPortal_WebContentServer_URL setting is the FQDN of the content host (which must match the SSL issued to value) and the “ContentHostAbsoluteUri” setting in web.config file also uses the FQDN worked for me. SCSM2012 R2
Kind Regards.

By Timothy Josef on   Sunday, October 06, 2013 2:58:20 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Great post, thank you for taking the time to share the fix.
Worked for me.
Thank you and God bless.

By Thankful reader on   Sunday, October 20, 2013 7:53:45 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

This didn't work for me .I used IIS to issue the self signed certificate (FQDN).When I checked the web config file I found that the value did not change , so I went ahead and manually changed it .
Upon checking further , I found that in the General Section of the certificate the Issue to and Issued by value is the same which is the FQDN of the server , and I am suspecting this the problem . Any help or pointers will be highly appreciated ...

The below is context from this article technet.microsoft.com/en-us/library/hh667351.aspx

"To view the properties of a certificate, you add the Certificates snap-in to the Microsoft Management Console (MMC). When you examine the certificate, the value in the “Issued to” field represents the URL that you must use when you are accessing the SharePoint website server, and the value in the “Issued to” field must match the URL that the your browser will use to connect to the web content server. The value in the “Issued by” field represents the CA that issued this certificate, and it must trace back to the trusted root."

By shawn on   Monday, October 28, 2013 5:41:41 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

I missed to update the SCSMWEBCONTENTSERVER bindings . Thanks for the post it helped , and taught a lesson to read carefully :P

By shawn on   Monday, October 28, 2013 9:26:25 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Thanks YOU!

By ozgur on   Thursday, December 05, 2013 10:07:35 AM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Hi All,

While browsing SCSM Portal remove the proxy from IE setting or add the SCSM portal link in bypass proxy.

Thanks
Manzoor Ahmed

By Manzoor Ahmed on   Monday, December 16, 2013 12:31:53 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Had same issue. The details in the blog help me to sort part of the problem. However had additional issue in that the setup for the self service portal doesn't correctly set the password on the application pool in iis if the password contains an exit character such as ' or ". I knew this was an issue with service manager setup but that just bombed out if it was the case. The self service portal does not. To see if case look for application pools being stopped and was events 5021, 5057 and 5059

By Daniel Sutton on   Thursday, January 02, 2014 7:09:51 PM
Gravatar

Re: Service Manager 2012 Self Service Portal not working (blank)

Hi,

The above steps didn't help for me with Service Manager 2012R2 installation. I m still getting the blank screen. Do we get things like Service Request, Incident and other options immediatly after installing SCSM & self portal or do we need to configure or create templates to get them.

Still getting blank white screen

By Diwakar on   Wednesday, February 12, 2014 3:39:06 PM

Your name:
Gravatar Preview
Your email:
(Optional) Email used only to show Gravatar.
Your website:
Title:
Comment:
Security Code
CAPTCHA image
Enter the code shown above in the box below
Add Comment   Cancel