Service Manager 2012 Self Service Portal not working (blank)
Feb
14
Written by:
Tuesday, February 14, 2012 12:23:24 PM
My last two blog posts:
http://www.code4ward.net/main/Blog/tabid/70/EntryId/137/System-Center-2012-Service-Manager-RC-Installation-Experience.aspx
and
http://www.code4ward.net/main/Blog/tabid/70/EntryId/138/System-Center-2012-Service-Manager-RC-Self-Service-Portal-Installation.aspx
showed how I installed SCSM 2012 RC in my lab with a minimum set of hardware/software.
The last bit of the self-service-portal didn’t really work. The setup finished successfully but the portal didn’t work. The links were there but the content is missing. As it turns out the setup wasn’t correct and I’m experiencing SSL certificate issues (btw. the setup didn’t really complain).
After reading that Technet piece, I began to understand the issue. And here’s how I ‘ve resolved it:
1. Create a correct certificate
The first issue is, that the self-signed certificate I used in my lab installation wasn’t matching the computer name. I used the default certificate which came with the OS installation during the setup but it turns out that is a show stopper.
The certificate needs to be issued to the exact same name (FQDN) of the web server(s), which are running SharePoint and and the Web Content Server. Since I’m running both on the same server, I just need one correct certificate.
Unfortunately I have no CA at hand and I don’t want to install one. So let’s create a “correct” self-signed certificate using IIS manager.
Open the “Server Certificates” feature in the IIS manager:
Once opened, click on “Create Self-Signed Certificate” and enter the FQDN of the server:
2. Change Portal Application Setting
Go to the “Service Manager Portal” web site and double-click on “Application Settings”:
Edit the SMPortal_WebContentServer_URL setting and ensure you also have the FQDN of the content host (which must match the SSL issued to value):
3. Assign the new certificate to the web sites
Go to the “Service Manager Portal” web site, click on “Bindings…”, edit the https binding and select the newly created certificate:
Go to the “SCSMWebContentServer”web site, click on “Bindings…", edit the https binding and select the newly created certificate:
4. Verify/Change the Content Server web.config file
Ensure that the “ContentHostAbsoluteUri” setting in web.config file also uses the FQDN:
After those changes and an iisreset, the portal worked for me:
cheers,
Stefan
http://www.code4ward.net
23 comment(s) so far...
Re: Service Manager 2012 Self Service Portal not working (blank)
Been there, didn't find a solution - reinstalled without encryption :(
By Christian Wimmer on
Friday, May 11, 2012 4:25:13 PM
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Re: Service Manager 2012 Self Service Portal not working (blank)
It worked nicely. Thanks.
By Miguel Ângelo Saragoça Soares on
Monday, July 02, 2012 5:36:34 PM
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Re: Service Manager 2012 Self Service Portal not working (blank)
Glad I could help. cheers!
By Stefan Koell on
Monday, July 02, 2012 7:52:55 PM
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Re: Service Manager 2012 Self Service Portal not working (blank)
Great post - thanks alot. It was the default self-cert that was causing me issues :)
By SteveH on
Monday, July 16, 2012 10:37:36 PM
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Re: Service Manager 2012 Self Service Portal not working (blank)
hELLO I have a similar problem, do not show me the offer of service but with the user administrator to service manager does. With the other user does not show any category or service offering. Any idea that might be?
Service Manager 2012
No SSL
By washington andrade on
Wednesday, July 18, 2012 8:21:46 PM
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Re: Service Manager 2012 Self Service Portal not working (blank)
You may also check the language settings. I've seen issues where the portal didn't show stuff because the user had a different language configured in sharepoint.
By Stefan Koell on
Thursday, July 19, 2012 11:28:32 AM
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Re: Service Manager 2012 Self Service Portal not working (blank)
This is a great blog. It helped me fix my issues however I had to implement several other fixes as well. I have collated all possible issues and fixes for the web portal not working..
All credits to the folks mentioned in my blog:
schadda.blogspot.com/2012/08/how-to-fix-system-center-portal-if-it.html
please leave a comment if your issue is still not resolved
By sandeep chadda on
Friday, August 03, 2012 6:09:37 AM
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Re: Service Manager 2012 Self Service Portal not working (blank)
This fixed the issue. However, if you've followed these steps and still have a blank portal, also remember to add the certificate to the trusted store on the machine accessing the portal.
Of course, if you're going to do this in production, you would want to use a trusted CA for issuing the cert :)
By Vanessa on
Wednesday, August 22, 2012 8:58:43 AM
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Re: Service Manager 2012 Self Service Portal not working (blank)
This did not work for me. even with trusted CA
By ralph on
Monday, September 10, 2012 1:07:00 PM
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Re: Service Manager 2012 Self Service Portal not working (blank)
Not sure why it's not working for you. Cannot think of anything else...
By Stefan Koell on
Monday, September 10, 2012 1:19:21 PM
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Re: Service Manager 2012 Self Service Portal not working (blank)
thanks just what I needed
By cw on
Thursday, September 13, 2012 8:32:06 PM
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Re: Service Manager 2012 Self Service Portal not working (blank)
I cannot save the web.config files. I keep getting access denied... any suggestion?
It looks like the file is locked. I stopped IIS but still cannot replace the original web.config file.
thnx
Simone
By Simone on
Monday, September 24, 2012 10:23:34 PM
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Re: Service Manager 2012 Self Service Portal not working (blank)
Perfect! I was working on this for days before finding this article.
Thankyou
By anon on
Wednesday, October 10, 2012 2:43:10 AM
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Re: Service Manager 2012 Self Service Portal not working (blank)
Thank you, your solution solved my problem!
Regards
Marcus
By Marcus on
Thursday, October 11, 2012 8:35:32 PM
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Re: Service Manager 2012 Self Service Portal not working (blank)
Thank you, your solution solved my problem!
Regards
Marcus
By Marcus on
Friday, October 12, 2012 11:53:18 AM
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Re: Service Manager 2012 Self Service Portal not working (blank)
Thanks you, solved my problem customer
By vandro on
Wednesday, November 07, 2012 9:39:23 AM
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Re: Service Manager 2012 Self Service Portal not working (blank)
Thanks that was my issue
By Cyndy on
Tuesday, November 27, 2012 9:52:13 PM
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Re: Service Manager 2012 Self Service Portal not working (blank)
Thanks, this helped me fix my issue.....
By James on
Thursday, January 03, 2013 11:27:02 AM
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Re: Service Manager 2012 Self Service Portal not working (blank)
Fixed the problem for me as well, great post
By mformarty on
Tuesday, March 05, 2013 3:19:38 AM
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Re: Service Manager 2012 Self Service Portal not working (blank)
Hello all
I have a question, self-service portal is compatible with IE6.
By Jheyson on
Wednesday, April 03, 2013 7:38:04 AM
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Re: Service Manager 2012 Self Service Portal not working (blank)
It depends on the OS. SCSM SSP is SharePoint based and needs Silverlight. I suggest you google whether or not Silverlight is supported on your OS with IE6.
Regards,
Stefan
By Stefan Koell on
Wednesday, April 03, 2013 7:41:59 AM
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Re: Service Manager 2012 Self Service Portal not working (blank)
This worked for me aswell, thank you so much!
By Chris on
Wednesday, April 24, 2013 11:57:49 AM
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Re: Service Manager 2012 Self Service Portal not working (blank)
Thank you very much. It worked for me. I'm running SM2012 SP1.
By Jesus on
Friday, May 03, 2013 2:52:19 PM
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